Kaizen

Automate the Back Office. Focus on the Patients.

Kaizen agents work inside payer portals, EHRs, and the systems your team already uses. They handle long-running administrative workflows from intake through resolution.

A user interface for Kaizen's browser automation, showing a workflow for professional license verification with steps listed on the left and a detailed view of professional IDs on the right.

Healthcare organizations working with Kaizen

One partner for
the whole back office

Deploy a flexible workforce to expedite the administrative work that slows care and revenue. Kaizen agents navigate portals, follow up with payers, adapt when systems change, and finish the job.

Prior Authorization

Check benefits and policy criteria, submit documentation, manage payer requests, and return authorization details to the EHR.

Credentialing

Parse provider files, attest CAQH profiles, submit rosters, track committee review, and keep records current across systems.

Denials Management

Collect denial details, assemble supporting records, submit appeals, and monitor payer responses through resolution.

Verification of Benefits

Retrieve coverage, copay, deductible, authorization, and service-level benefit details before the visit.

Eligibility Verification

Verify active coverage at scale, flag exceptions for review, and write accurate results back to your workflow.

Notes and Claims

Move documentation between systems, prepare claims, check status, and keep downstream teams working from current information.

Proven across healthcare
across different models of care

Healthcare organizations use Kaizen to automate the operational work behind care, from eligibility verification to provider enrollment.

Gracent

Eligibility verification

Gracent cut admin headcount needs by 50%

90%

of eligibility verifications automated

$9.6K

in monthly revenue recovered

With Kaizen, it feels like we have an entire digital workforce at our disposal. We would have needed to double our headcount to get through the same amount of work.

Kristi Hamilton, Revenue Cycle Director, Gracent

Berry Street

Credentialing and enrollment

Berry Street automated 58% of enrollment hours

1,000+

monthly enrollments processed

34%

of payers automated

When Kaizen came in, we could finally process enrollment work at a scale that was not possible manually. Now, my team spends more time on meaningful work.

Zeeshan Dawdani, Operations Lead, Berry Street

End-to-end,
not another point solution

Kaizen combines flexible agents with hands on healthcare expertise, so each deployment fits the reality of your operation rather than forcing another rigid system into it.

Expert implementation

Healthcare operators work alongside your team to map workflows, handle exceptions, and move from pilot to production.

Native to your processes

Agents fit the workflows your team already follows, preserving established handoffs and minimizing changes to how people work.

Built to adapt

Long-running agents reason, execute, verify, and adjust across payer differences and changing portal workflows.

Built for Smarter,
Faster Automation

Run, learn, and optimize workflows with ease.

Upload and download files

Securely upload files for automation, extract structured data, and download results in bulk.

Integrate with your existing tools

Build automations for any browser application. Integrate directly with 2,500+ apps and services.

Automate authentication

Automatically solve captchas, complete 2FA, and securely manage logins.

Complete complex forms

Complete complex dynamic forms directly from unstructured data.

Frequently Asked Questions

All your automation questions, answered.

How long does it take to build a Kaizen workflow?

Customers typically have their first workflow up and running in less than an hour.

How reliable are Kaizen workflows?

Kaizen workflows operate deterministically, ensuring that your process is executed the exact same way, every single time.

How can I trigger Kaizen workflows from my application?

Kaizen supports robust APIs and webhooks for creating logins, executing workflows, retrieving execution results, and triaging work for human review.

How does Kaizen handle 2FA for end-user logins?

Kaizen can receive email codes automatically, generate TOTP codes with its built-in authenticator, and handle SMS-based 2FA through an API or Twilio integration.

Where do Kaizen workflows run?

After creating a Kaizen workflow, it runs on secure browsers in the cloud. This allows you to scale your automations based on your desired volume.

What is your pricing model?

Kaizen charges based on the credits consumed each time a workflow runs.

Bring AI transformation
to your back office

Start with one high-impact workflow or map the full administrative operation. Kaizen works alongside your team to deploy agents inside the systems you already use.

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